Ocean Store privacy policy

Ocean Store privacy policy

Ocean Store privacy policy

About our privacy policy

Ocean Store cares about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Ocean Store. The effective date for the validity of these conditions is 25/05/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our contact person for privacy issues, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is available.

Web store software

Our web store has been developed by us, Ocean Store itself. Personal data that you make available to us for the purposes of our services is not shared with other parties. Only Ocean Store has access to your data. We have security measures consisting of the application of SSL encryption and a strong password policy. Ocean Store uses cookies to collect technical information regarding your use of the software, personal data is collected and / or stored. Ocean Store reserves the right to share collected data within its own group to further improve services.

Email and mailing lists

Our website uses Lethe mailing system / Amazon SES, a third party that receives the email traffic from
deals with our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent via the servers of Lethe mailing system / Amazon SES. Lethe mailing system / Amazon SES will never use your name and e-mail address for its own purposes. At the bottom of every e-mail that has been automatically sent via our website you will see the 'unsubscribe' link. If you click on this, you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Lethe mailing system / Amazon SES. Lethe mailing system / Amazon SES uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. Lethe mailing system / Amazon SES reserves the right to use your data to further improve the service and, within that context, to share information with third parties.

Newsletter

We offer a newsletter with which we want to inform interested parties about news of our products, our services and related matters. Your e-mail address will only be added to the list of subscribers with your explicit permission. Every newsletter contains a link that you can use to unsubscribe. The newsletter subscriber file is not provided to third parties.

KPN

We use the services of KPN for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. KPN has no access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors

Mollie

We use the Mollie platform to handle (part of) the payments in our web store. Mollie processes your name, address and place of residence information and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymous) data with third parties in that context. All the aforementioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data any longer than is permitted by law.

Reviews

WebwinkelKeur

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur then you are required to provide your name and e-mail address. WebwinkelKeur shares this information with us, so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on your own
website. In some cases WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the services, for which we have given WebwinkelKeur permission. All the aforementioned guarantees with regard to the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.

Google Business Page

We collect reviews via the Google Business Page platform. If you leave a review via the Google Business Page then you are required to provide your Google account. The Google Business Page shares this information with us, so that we can link the review to your order. The Google Business Page also publishes your name and place of residence on its own website. In some cases, the Google Business Page may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and email address with Google Business Page. They only use this information for the purpose of inviting you to leave a review. Google Business Page has taken appropriate technical and organizational measures to protect your personal information. The Google Business Page reserves the right to engage third parties for the purpose of providing the service, for which we have given permission to the Google Business Page. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of the services for which Google Business Page engages third parties.

Shipping and logistics

PostNL

If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL for the delivery. It is therefore necessary that we share your name, address and city details with PostNL. PostNL uses this information only for the performance of the agreement. In the event that PostNL engages subcontractors, PostNL also makes your data available to these parties.

DHL

If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL for the delivery. It is therefore necessary that we share your name, address and city details with DHL. DHL uses this information only for the performance of the agreement. In the event that DHL engages subcontractors, DHL also makes your data available to these parties.

After sending your order you will receive an e-mail with the track and trace details of the shipment.

Invoicing and accounting

E-bookkeeping

We use the services of E-bookkeeping to keep track of our administration and accounting. We share your name, address and place of residence details and details regarding your order. This data is used for administering sales invoices. Your personal data is sent and stored protected. E-bookkeeping is confidential and will treat your information confidentially. E-bookkeeping does not use your personal data for purposes other than those described above.

Purpose of data processing

How we protect personal data

Ocean Store takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via info@ocean-store.nl .

If you visit our website and / or place an order with us, we will process the following data from you:
- First and last name
- Address data
- Telephone number
- E-mail address
- IP address
- Information about your activities on our website
- Data about your surfing behavior across different websites
- Internet browser and device type
- Bank account number

This data is processed to perform the following necessary activities
- Handling your payment
- Sending our newsletter and / or advertising brochure
- Being able to call or e-mail you if this is necessary to be able to perform our services
- Inform you about changes to our services and products
- Offer you the possibility to create an account
- To deliver goods and services to you
- Ocean Store analyzes your behavior on the website in order to improve the website and to adjust the range of products and services to your preferences.
- Ocean Store also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

Ocean Store does not store your personal data for longer than is strictly necessary to realize the purposes for which your data are collected.

Cooperation with tax and criminal investigations

In appropriate cases, Ocean Store may be held to share your information in connection with tax or criminal investigation by the government on the basis of a legal obligation. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your data for as long as you are a client of ours. This means that we save your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a forget request. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights

On the basis of the applicable Dutch and European legislation you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights.

In principle, in order to prevent abuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of settled requests, in the case of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.

You have the right to submit a complaint to the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection

You always have the right to view the data that we (have) process and that relate to your person or that can be traced to that. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.

Rectification right

You always have the right to have the data that we (or have it processed) that relate to your person or that can be traced to that change. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information has been changed.

Right to limit processing

You always have the right to limit the data that we (have) process that relate to or can be traced to your person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information until you remove the restriction will no longer be processed.

Right to transferability

You always have the right to have the data that we (or have it processed) that relate to your person or that can be traced to that data carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, in such a case, we can no longer continue to provide services, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In appropriate cases you have the right to object to the processing of your personal data by or on behalf of Ocean Store. If you object, we will immediately cease the data processing pending the handling of your objection. If your objection is justified, we will provide you with copies and / or copies of data that we process or have processed, and then permanently cease processing.

You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Cookies from the American company Google are placed via our website as part of the "Analytics" service. We use this service to keep track of and get reports on how visitors use the website. This processor may be required to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and in this way follow your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products, among other things.

Cookies from third parties

In the event that third party software solutions that use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data with regard to you, we will inform you of this by e-mail.

Contact details

Ocean store

Frans Lebretlaan 42
Dordrecht
The Netherlands

T (078) 654-6669
E info@ocean-store.nl

Contact person for privacy issues
Arend Langendam